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Why haven’t I received my direct deposit yet?

Payroll speeds vary based on your employer or provider and/or the company they're using to manage the payroll process. When we receive a direct deposit, it’ll be reflected in your Transaction History

If you’re a Premium member, we’ll release your funds as soon as we receive your direct deposit. If you don’t see the deposit reflected in your account, then we haven’t received it from your employer or provider yet. If you’re a basic member, then you’ll see the pending deposit and the date that it will be released.

I get paid at the same time every week, why haven’t I received my paycheck yet?

If your deposit isn’t reflected on your account at the same time each week, this just means that we haven’t received the paycheck from your employer or provider yet. Payroll speeds can vary by employer or provider and/or the company they're using to manage the payroll process. 

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