For your security, an active phone number is required to access your Current Account. When your phone number is entered, a text with a unique verification code will be sent and used to log in.
This verification code is for your use only and should not be shared with anyone. We'll never reach out to you directly on social media, by email, or via a phone call, to request this information.
I can’t log in to my account, what should I do?
If you’re having trouble logging in then you may be using a phone number that isn’t on file for your account.
If you recently changed your phone number and experience trouble logging in, please click here and select Trouble Logging In to contact our team.
If you use our Contact Form, you’ll receive an email with a request to confirm the following information:
- Your first and last name
- Your date of birth
- The mailing address on file for your account
- The old phone number associated with your account
- The phone number that you’d like to use
- The 3 most recent transactions you successfully made with your card.
- Your card's last 4 digits
Please answer these questions to the best of your ability and a member of our team will be sure to follow up with you shortly after. You can also send an email with this information directly to our team at firstname.lastname@example.org!
Note: You'll need a phone number that can receive SMS text messages.* As a result, we're not able to accept numbers from VoIP, or internet services like Google Voice™ or TextNow™ .
If your account was placed under review or closed by our Fraud Team, please click here for more information.
*Standard text messaging and/or data rates from your wireless service provider may apply.