We’re expanding our partnership with Cross River Bank, which means some account details are changing for both new and existing members.
We’re rolling this update out gradually. For some members, the new account and routing numbers are already active, while others will see them in the app soon.
What’s changing with my account? Will my deposits still go through?
You’ll receive a new account and routing number issued by Cross River Bank, but your payroll and other deposits will continue to arrive as usual.
If any deposits are sent to your old account and routing numbers, they’ll still arrive in your Current account as normal — there’s nothing you need to do.
Do I need to contact my payroll provider?
We’ll update your payroll provider in most cases, but they may still reach out to you to confirm the new account details.
Where can I find my new and old account and routing numbers?
To find your new Cross River Bank details, go to the Home tab in your app, then tap Details.
You can still view your previous account details by tapping the Question Mark in the top right corner of the Account screen, then selecting Previous Account Information.
Do these changes apply to teen accounts too?
Yes, teen accounts will also receive new account and routing numbers from Cross River Bank.
Should I start using my new numbers now?
Yes, we recommend using your new Cross River Bank account and routing numbers for all new deposits and payments going forward.