Why am I being asked to provide a photo ID?

Sometimes we may need more information to make sure you’re actually you. This may happen if you've recently changed your address, traveled somewhere exotic or changed your legal name.

If you are prompted, please upload one of these forms of identification:

  • An unexpired, state-issued driver’s license or identification card


  • An unexpired, current U.S. passport

If you feel like this is an issue, please email us and we'll be happy to assist!

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