The request to verify the cardholder’s identity is at the discretion of the retailer, and unfortunately not something that we can control.

To help reduce the inconvenience of being asked for ID, please be sure that your child has signed the back of the card. This may help to limit the times that ID is requested. Additionally, if your child has a student or other ID, it may be advisable for them to carry it when they intend to make a purchase using the card.