What if my card is lost or stolen?


If your card has been lost or stolen please dial +1(888) 851-1172 and press 2 to talk to a support agent or email us at In the meantime you can pause your card.

To pause your card:

  • From the Student Spending wallet click on the settings button and select Card Settings
  • Select Lost, stolen or damaged card
  • Next to Debit Card click the green button so that it turns red; this will make your card inactive

Please note there is a $5 reissue fee.

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