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I reported a transaction I didn’t make, why do I need a new card?

The safety of your account and funds is our top priority. With this in mind, if you reach out to our Support team to let us know about a card transaction you don’t recognize, we’re required to deactivate your card and order a replacement for you (free of charge, of course).

While waiting for your new card to arrive, you can continue to use your virtual card

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